Help

Getting Started

Follow these steps to set up AngerAlert Staging and start monitoring your email:

Step 1: Sign In

Sign in with your Microsoft 365 or Google account. No installation required.

Step 2: Connect Your Mailbox

Grant AngerAlert Staging permission to read your emails. Go to Settings → Accounts to connect your Microsoft 365 or Gmail account. We request only the permissions needed to analyze incoming messages and send notifications on your behalf.

Step 3: Create Your First Rule

Rules are the heart of AngerAlert Staging. They define what happens when emails arrive. Without rules, emails are analyzed but no actions are taken. Go to Settings → Rules to:

• Choose from pre-built rule templates (recommended for getting started)
• Or create custom rules tailored to your needs

Step 4: Start Monitoring

Once your rules are set up, AngerAlert Staging automatically analyzes incoming emails in real-time. When an email matches a rule's conditions, the configured actions are triggered.

How Rules Work

Rules are what make AngerAlert Staging powerful. Each rule consists of conditions and actions:

Conditions

Define when a rule should trigger:

• Sentiment Level: Detect emails with high anger, moderate concern, or other emotional tones
• Keywords: Match specific words or phrases in the email content
• Sender Patterns: Filter by sender email address or domain

Actions

Define what happens when conditions are met:

• Send Notification: Get alerted via email or Microsoft Teams
• Forward Email: Automatically forward the email to a colleague or team
• Auto-Respond: Send an automatic acknowledgment to the sender

Rule Templates

We provide pre-built templates for common scenarios:

• Alert on highly angry emails
• Notify when VIP customers write
• Escalate urgent complaints
• And more...

Templates are a great starting point. You can customize them or create entirely new rules.

Key Features

• Rule-Based Monitoring: Create rules with AI-powered sentiment detection as a condition
• Microsoft Teams Notifications: Get alerts directly in Teams when rules trigger
• Multiple Email Accounts: Connect both Microsoft 365 and Gmail accounts
• Dashboard: Review flagged emails, see trends, and track rule activity
• Auto-Response Templates: Set up quick acknowledgment replies

Managing Your Account

Access your dashboard to:

• View flagged emails and rule match history
• Create, edit, and prioritize rules
• Connect additional email accounts
• Adjust notification preferences