End User License Agreement

1. Agreement to Terms

This End User License Agreement ("Agreement") is a legal agreement between you ("User," "you," or "your") and Appfluence Inc. ("Company," "we," "us," or "our") for the use of AngerAlert Staging software and services ("Service"). By using AngerAlert Staging, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

2. Grant of License

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the AngerAlert Staging web application
• Connect your Microsoft Outlook email account for sentiment analysis
• Receive email analysis reports and notifications
• Use integration features with Slack and Microsoft Teams (where available)

3. Restrictions

You may not:

• Copy, modify, distribute, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any unlawful purpose or activity
• Attempt to gain unauthorized access to the Service or its systems
• Use the Service to spam, harass, or violate others' privacy
• Share your account credentials with third parties
• Exceed rate limits or attempt to overload our systems
• Remove or alter any proprietary notices or labels

4. User Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring your use complies with applicable laws and regulations
• Backing up any important data before account deletion
• Providing accurate and current contact information
• Complying with Microsoft's terms of service for Graph API usage

5. Service Availability

AngerAlert Staging is provided on an "as is" and "as available" basis. We do not guarantee:

• Uninterrupted or error-free service operation
• 100% accuracy of sentiment analysis results
• Availability of all features at all times
• Compatibility with all email configurations
• Immediate processing of all emails

6. Data Usage and Privacy

By using AngerAlert Staging, you acknowledge and agree that:

• We will access your email data solely for sentiment analysis purposes
• Email content is processed using automated sentiment analysis algorithms
• We may store analysis results and metadata for service improvement
• Our Privacy Policy governs all data collection and usage practices
• You have the right to delete your data at any time

7. Security and Data Protection

Appfluence maintains administrative, technical, and physical safeguards designed to protect customer data processed by AngerAlert Staging against unauthorized access, disclosure, alteration, and destruction. A current description of these safeguards — including hosting, encryption, access controls, sub-processors, backup and disaster recovery, vulnerability management, and incident response — is published at https://appfluence.com/security and is incorporated into this Agreement by reference.

AngerAlert Staging processes email content and metadata for the purposes described in this Agreement and the Privacy Policy, which include delivering and improving the Service (sentiment scoring, prioritization, and notifications). OAuth tokens authorizing mailbox access are protected at rest by AWS KMS-managed envelope encryption with automatic annual key rotation. The standard multi-tenant deployment uses an environment-scoped KMS key; dedicated enterprise deployments are provisioned in their own infrastructure workspace and use tenant-scoped KMS keys. When a user disconnects their account, Appfluence removes the stored OAuth tokens from production storage as part of the disconnect flow; we recommend that customers also revoke AngerAlert Staging's access in the provider's admin console (Microsoft Entra ID, Google Workspace) so the underlying provider tokens are invalidated.

In the event of a confirmed security incident affecting customer data, Appfluence will notify affected customers without undue delay and in any case within 72 hours of confirmation, by email to the account administrator on file.

For data subject rights and GDPR matters, see https://appfluence.com/gdpr. To report a security vulnerability, contact security@appfluence.com. Customers requiring a Data Processing Addendum may request one from dataprivacy@appfluence.com.

8. Intellectual Property

AngerAlert Staging and all related intellectual property rights are owned by Appfluence Inc. This includes:

• Software code, algorithms, and architecture
• Trademarks, logos, and branding materials
• User interface designs and layouts
• Documentation and help materials
• Analysis methodologies and scoring systems

9. Termination

This Agreement remains in effect until terminated by either party:

• By You: Disconnect your account or stop using the Service
• By Us: Immediately if you violate this Agreement
• Effect of Termination: Your license ends, and we may delete your data
• Survival: Sections 8, 10, 11, and 12 survive termination

10. Subscription Terms and Billing

AngerAlert Staging offers subscription plans with usage-based features:

• Plan Types: Free and paid subscription tiers with different feature sets and usage limits
• Usage Limits: Service may be restricted upon reaching plan-specific limits
• Trial Period: Free trial available for paid features
• Billing: Automatic renewal unless canceled before the next billing cycle
• Cancellation: Cancel anytime via dashboard; service continues until current period end
• Plan Changes: Upgrades take effect immediately; downgrades at next billing cycle

Refund Policy

• Trial Period: No charges during free trial period
• Monthly Plans: No refunds for monthly subscriptions
• Annual Plans: Prorated refund available within 30 days of payment
• Billing Errors: Immediate correction of incorrect charges
• Gift Subscriptions: Non-refundable once activated

11. Disclaimers

ANGERALERT STAGING IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy or completeness of sentiment analysis
• Compatibility with your specific email environment
• Security against all possible threats

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability shall not exceed the amount you paid for the Service in the last 12 months
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for business interruption, lost profits, or data loss
• We are not liable for third-party actions or system failures
• Some jurisdictions may not allow these limitations

13. Indemnification

You agree to indemnify and hold harmless Appfluence Inc. from any claims, damages, or expenses arising from:

• Your use of AngerAlert Staging in violation of this Agreement
• Your violation of any third-party rights
• Your violation of applicable laws or regulations
• Any content you provide through the Service

14. Governing Law

This Agreement is governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of California.

15. Changes to This Agreement

We may modify this Agreement at any time by:

• Posting the updated Agreement on our website
• Updating the "Last updated" date
• Notifying you via email for material changes
• Your continued use constitutes acceptance of changes

16. Third-Party Services

AngerAlert Staging integrates with third-party services subject to their own terms:

• Microsoft Graph API: Subject to Microsoft's Service Agreement
• Slack API: Subject to Slack's Terms of Service
• AWS Services: Subject to AWS Customer Agreement
• You are responsible for compliance with all applicable third-party terms

17. Contact Information

For questions about this Agreement, please contact:

• Support: helpdesk+angeralert@appfluence.com